More than half of Australian businesses are in the early stages of implementing IT Service Management (ITSM) frameworks that support the emerging trend of BYO computing, according to a recent survey conducted by UXC Consulting. UXC Consulting is part of UXC Limited, which is ranked by Gartner as the largest Australian-owned provider of ICT consulting services based on market share for 2010.¹

ITSM focuses on how well enterprise IT operations service their business end-users, who are increasingly using a mix of company-owned and personal computers like netbooks and media tablets for work.

According to UXC Consulting CEO Nick Mescher, businesses expect to leverage new technology to provide a competitive advantage and are increasingly aware that they need the IT frameworks to support such deployments.

“This survey demonstrates that Australian enterprise-level organisations recognise the increasing workforce demand to support the trend of BYO computing devices into the workplace,” said Mescher. “Our customers, and by extension their employees, increasingly expect that if they bring in their own mobile devices to work that they will connect to the ITSM framework.”

According to the survey, 80 per cent of Australian business ITSM frameworks already support smartphones, which Mescher says is because these are often company-issued and believed to pose minimal disruption to the current IT environment.

“In Australia, the enterprise has been quick to adapt to this technology push and allow smartphones onto ITSM frameworks, as employees need more freedom in terms of mobility, and BYO computing is increasing as a trend in many workplaces,” Mescher said. “Unlike the deployment of smartphones, the enterprise is not looking for a quick add-on solution with BYO computing, they are considering the best ways to implement solutions into the existing ITSM framework and facilitate support in the face of new and emerging IT trends.”

UXC Consulting’s survey was conducted in conjunction with the annual IT Service Management Forum. Of the 120 responses, 68 per cent of the people surveyed worked for a company with more than 1,000 people, with an additional 32 per cent working for an organisation with over 5000 employees. The targeted survey attracted strong industry feedback, with 74 per cent of respondents being a decision maker or IT influencer within their organisation. 

The itSMF is an annual three day conference that covers what ITSM offers local enterprises in terms of leveraging technology to achieve business objectives and best practice IT processes.

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About UXC Consulting

UXC Consulting works closely with Australia’s tier-one organisations to provide IT intelligence to transform existing ICT service capabilities into a strategic business asset. UXC Consulting provides deep domain expertise and thought-leadership across seven service pillars including: strategy and architecture; information management; business transformation; IT service management; telecommunications business consulting; enterprise communications; and project, portfolio and programme management.

Setting the benchmark for industry thought leadership UXC Consulting also provides deep, specialised intelligence regarding IT game-changers including cloud computing, BYO Computing and mobility.

UXC Consulting has a commanding presence in the Australian market, with more than 250 employees across the region, servicing in excess of 400 clients, with more than 200 accreditations and certifications across the company’s seven practice areas.

UXC Consulting is part of UXC Limited, the largest Australian-owned provider of ICT consulting services.

[1] Gartner, Market Share: IT Services, Kathryn Hale, et al, March 31, 2011.